you can try to find error information in Event Viewer -> Windows Logs -> Application
something like this:
Faulting application name: avs2avi.exe, version: 0.0.0.0, time stamp: 0x4d9c70de
Faulting module name: svpflow1.dll, version: 2.0.0.0, time stamp: 0x544569fc
Exception code: 0xc0000005
Fault offset: 0x0001aecf