Topic: SVP manager silently crashes on launch [Windows 10]

What the title says, if I mouse over its taskbar icon it just disappears.

Here's my clinfo.log and log.txt files, I've already tried doing a fresh driver reinstall using DDU.

Number of platforms:                 1
  Platform Profile:                 FULL_PROFILE
  Platform Version:                 OpenCL 1.2 CUDA 7.5.15
  Platform Name:                 NVIDIA CUDA
  Platform Vendor:                 NVIDIA Corporation
  Platform Extensions:                 cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts 


  Platform Name:                 NVIDIA CUDA
Number of devices:                 1
  Device Type:                     CL_DEVICE_TYPE_GPU
  Device ID:                     4318
  Max compute units:                 15
  Max work items dimensions:             3
    Max work items[0]:                 1024
    Max work items[1]:                 1024
    Max work items[2]:                 64
  Max work group size:                 1024
  Preferred vector width char:             1
  Preferred vector width short:             1
  Preferred vector width int:             1
  Preferred vector width long:             1
  Preferred vector width float:             1
  Preferred vector width double:         1
  Native vector width char:             1
  Native vector width short:             1
  Native vector width int:             1
  Native vector width long:             1
  Native vector width float:             1
  Native vector width double:             1
  Max clock frequency:                 1045Mhz
  Address bits:                     18397247599280160
  Max memory allocation:             805306368
  Image support:                 Yes
  Max number of images read arguments:         256
  Max number of images write arguments:         16
  Max image 2D width:                 16384
  Max image 2D height:                 16384
  Max image 3D width:                 4096
  Max image 3D height:                 4096
  Max image 3D depth:                 4096
  Max samplers within kernel:             32
  Max size of kernel argument:             4352
  Alignment (bits) of base address:         4096
  Minimum alignment (bytes) for any datatype:     128
  Single precision floating point capability
    Denorms:                     Yes
    Quiet NaNs:                     Yes
    Round to nearest even:             Yes
    Round to zero:                 Yes
    Round to +ve and infinity:             Yes
    IEEE754-2008 fused multiply-add:         Yes
  Cache type:                     Read/Write
  Cache line size:                 128
  Cache size:                     245760
  Global memory size:                 3221225472
  Constant buffer size:                 65536
  Max number of constant args:             9
  Local memory type:                 Scratchpad
  Local memory size:                 49152
  Kernel Preferred work group size multiple:     32
  Error correction support:             0
  Unified memory for Host and Device:         0
  Profiling timer resolution:             1000
  Device endianess:                 Little
  Available:                     Yes
  Compiler available:                 Yes
  Execution capabilities:                 
    Execute OpenCL kernels:             Yes
    Execute native function:             No
  Queue properties:                 
    Out-of-Order:                 Yes
    Profiling :                     Yes
  Platform ID:                     00598D40
  Name:                         GeForce GTX 780 Ti
  Vendor:                     NVIDIA Corporation
  Driver version:                 353.62
  Profile:                     FULL_PROFILE
  Version:                     OpenCL 1.2 CUDA
  Extensions:                     cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts  cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 
16:11:20.361; Start: SVPMgr 3.1.7 (72) starts...
16:11:20.363; AppDataPath: C:\ProgramData (ANSI)
16:11:20.364; Start: read settings file settings.ini
16:11:20.367; Start: load language file - English. Duration: 33 ms
16:11:20.400; Start: check Avisynth installed
16:11:20.402; Start: clear Logs folder
16:11:20.405; Start: CPU and threads count detection
CPU: Intel Core i7 X 990 @ 3.47GHz [12 threads] (2049)
16:11:20.410; Start: SVPMgr folders prepare
16:11:20.412; Start: read settings file SVPMgr.ini
16:11:20.415; Start: GPUs settings detection
GPU_11: GeForce GTX 780 Ti (2842)
16:11:20.471; Start: monitors settings detection
Display#00010001: 1920 x 1080 @ 120
16:11:20.474; Start: disable LNG-file write when UAC enabled
16:11:20.476; Start: change SVP-manager priority
16:11:20.477; Start: register hotkeys. Duration: 175 ms
16:11:20.652; Start: get versions of modules used
ffdshow.ax: 1.3.4531
avisynth.dll: Avisynth, 2.6.0.6 (CRC32:30E0D263)
svpflow1.dll: 2.0.4
svpflow2.dll: 2.0.2
16:11:20.654; Start: refresh autostart state in registry
16:11:20.656; Start: some more work with registry
16:11:20.660; Start: create menu
  • Thanks: 37

Re: SVP manager silently crashes on launch [Windows 10]

Is this happened every time you launch the SVP manager?

This was happened too when I was using Windows 7, but not frequently. Actually the process itself was running, but the icon disappeared when I hovered to icon tray.
Restarting the SVP manager solved for me, of course I need to end the running SVP manager first using task manager.

I suggest you re-install the SVP in Windows 10.

Re: SVP manager silently crashes on launch [Windows 10]

mashingan wrote:

Is this happened every time you launch the SVP manager?

This was happened too when I was using Windows 7, but not frequently. Actually the process itself was running, but the icon disappeared when I hovered to icon tray.
Restarting the SVP manager solved for me, of course I need to end the running SVP manager first using task manager.

I suggest you re-install the SVP in Windows 10.

I've reinstalled it once already to try and fix an issue regarding video playback in MPC-HC freezing when SVP started (but audio still played). Apparently that was a driver issue all along though related to CUDA.

Couldn't find the process in the task manager and yes it happens every time now, persists over restarts, going to try reinstalling again.

4 Reply by dsiOne (edited by dsiOne 01-08-2015 01:15:17)

Re: SVP manager silently crashes on launch [Windows 10]

Well that was weird, it seems that install was just broken somehow. Windows didn't even pick SVP up in the Control Panel, had to go through folders and find the uninstall.exe files. Appears to work just fine now! Not even having the video freezing issue again, which doesn't make sense since I was using all defaults before too...

  • MAG79
  • SVP developer
  • Offline

Re: SVP manager silently crashes on launch [Windows 10]

dsiOne
The problem is solved?

Re: SVP manager silently crashes on launch [Windows 10]

MAG79 wrote:

dsiOne
The problem is solved?

Yes, appears to be! Having even less problems than before somehow.

Re: SVP manager silently crashes on launch [Windows 10]

Hello. New member here and after much headscratching and consulting the forums here, this thread is closest to the problem I am having. I'll be as detailed as I can at this stage.

I have SVP 3.1.7a and it works perfectly. Never had any problems with it. I purchased SVP 4 earlier today and cannot get it to work at all. I had the same issue as that described in post one - the SVP Manager icon would pop up briefly in the task bar... and in task manager then disappears and nothing runs. (SVP 3.1.7a still works fine)

I am using Windows 10 64 bit professional - it's up to date except I opted not to install the infamous anniversary update. My PC has Intel integrated i5 4460 graphics and I just updated the display drivers and since then, the icon doesn't appear in the taskbar at all but does still pop up briefly in task manager. I have tried running it normally and as admin. I tried a different compatability mode (Windows 8) which prompted me for my licence key again which was rejected. I can't even find a log file to paste into here. I have uninstalled and reinstalled SVP 4 3 times. I have looked at various posts here but none seem to relate to my problem except for the one described in the first post - SVP Manager simply won't run. Unfortunately, it appeared the issue was resolved but we have absolutely no idea how or why!

Any help would be enormously appreciated. Any questions or further details please ask and I'll get back to you as soon as I can. I really like SVP - been using it for years and it's rather unfortunate I decide to buy it and can't get it to work at all!

Thanks in advance.

  • Thanks: 1622
  • Thanks for the post: 1

Re: SVP manager silently crashes on launch [Windows 10]

> I have SVP 3.1.7a and it works perfectly.

I can only hope you exited the SVP 3 Manager before launching SVP 4 wink

> I can't even find a log file to paste into here.

%appdata%\SVP 4\logs\active.log

> I tried a different compatability mode (Windows 8) which prompted me for my licence key again which was rejected.

https://www.svp-team.com/secure/license_manager.php

Re: SVP manager silently crashes on launch [Windows 10]

Thanks for the reply. OK. Just tried running again and here is the log file...

Post's attachments

active.log 2.11 kb, 465 downloads since 2016-09-14 

  • Thanks: 1622
  • Thanks for the post: 1

Re: SVP manager silently crashes on launch [Windows 10]

Hmm, this's odd...
Please post here the the error message from the Event Viewer -> Windows Logs -> Application

Re: SVP manager silently crashes on launch [Windows 10]

OK - here's the event viewer log details

Log Name:      Application
Source:        Application Error
Date:          14/09/2016 15:28:51
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      User-PC
Description:
Faulting application name: SVPManager.exe, version: 4.0.0.91, time stamp: 0x00000000
Faulting module name: SVPManager.exe, version: 4.0.0.91, time stamp: 0x00000000
Exception code: 0xc0000094
Fault offset: 0x00055751
Faulting process id: 0x7ec
Faulting application start time: 0x01d20e944fd3ed60
Faulting application path: C:\Program Files (x86)\SVP 4\SVPManager.exe
Faulting module path: C:\Program Files (x86)\SVP 4\SVPManager.exe
Report Id: 50b36bb4-75ea-467b-b216-35e16b9184c8
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-09-14T14:28:51.435935600Z" />
    <EventRecordID>6817</EventRecordID>
    <Channel>Application</Channel>
    <Computer>User-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>SVPManager.exe</Data>
    <Data>4.0.0.91</Data>
    <Data>00000000</Data>
    <Data>SVPManager.exe</Data>
    <Data>4.0.0.91</Data>
    <Data>00000000</Data>
    <Data>c0000094</Data>
    <Data>00055751</Data>
    <Data>7ec</Data>
    <Data>01d20e944fd3ed60</Data>
    <Data>C:\Program Files (x86)\SVP 4\SVPManager.exe</Data>
    <Data>C:\Program Files (x86)\SVP 4\SVPManager.exe</Data>
    <Data>50b36bb4-75ea-467b-b216-35e16b9184c8</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

  • Thanks: 1622
  • Thanks for the post: 1

Re: SVP manager silently crashes on launch [Windows 10]

please replace SVPManager.exe with the one attached

this one is with debug symbols, hope it'll give more information

[deleted]

Re: SVP manager silently crashes on launch [Windows 10]

OK. Here's the event log details using the .exe posted above.

Log Name:      Application
Source:        Application Error
Date:          15/09/2016 12:13:42
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      User-PC
Description:
Faulting application name: SVPManager.exe, version: 4.0.0.91, time stamp: 0x055376a8
Faulting module name: SVPManager.exe, version: 4.0.0.91, time stamp: 0x055376a8
Exception code: 0xc0000094
Fault offset: 0x0004eb72
Faulting process id: 0xfc0
Faulting application start time: 0x01d20f423756374a
Faulting application path: C:\Program Files (x86)\SVP 4\SVPManager.exe
Faulting module path: C:\Program Files (x86)\SVP 4\SVPManager.exe
Report Id: 08ee215d-4fbe-40ee-9db9-6908a58e1fc9
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-09-15T11:13:42.095696700Z" />
    <EventRecordID>6974</EventRecordID>
    <Channel>Application</Channel>
    <Computer>User-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>SVPManager.exe</Data>
    <Data>4.0.0.91</Data>
    <Data>055376a8</Data>
    <Data>SVPManager.exe</Data>
    <Data>4.0.0.91</Data>
    <Data>055376a8</Data>
    <Data>c0000094</Data>
    <Data>0004eb72</Data>
    <Data>fc0</Data>
    <Data>01d20f423756374a</Data>
    <Data>C:\Program Files (x86)\SVP 4\SVPManager.exe</Data>
    <Data>C:\Program Files (x86)\SVP 4\SVPManager.exe</Data>
    <Data>08ee215d-4fbe-40ee-9db9-6908a58e1fc9</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

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Re: SVP manager silently crashes on launch [Windows 10]

Just in case - remove all *.cfg files from %appdata%\SVP4\settings

OK, I can get the same error, but I have to set an impossible value in the configuration to achieve this.

Re: SVP manager silently crashes on launch [Windows 10]

Chainik wrote:

Just in case - remove all *.cfg files from %appdata%\SVP4\settings

OK, I can get the same error, but I have to set an impossible value in the configuration to achieve this.

I deleted the .cfg files from that folder and that did the trick - SVP4 is now working!

Many many thanks for this.

  • Thanks: 1622
  • Thanks for the post: 1

Re: SVP manager silently crashes on launch [Windows 10]

Interesting question is how the hell it wrote invalid values into configuration o_O

Have you tried any other SVP 4 version(s) before?

17 Reply by biffer (edited by biffer 15-09-2016 12:03:01)

Re: SVP manager silently crashes on launch [Windows 10]

I tried SVP4 last year on my laptop running Windows 7 and never had any issues - worked fine though I reverted back to 3 because the processor in the laptop and graphics were straining! I got this new PC in January, upgraded to Windows 10 just before the deadline so hadn't tried SVP4 on this setup. I was using SVP 3 with zero problems so figured upgrading to SVP4 was the logical move since this PC is powerful enough.

Hope this experience helps iron out potential problems and issues for future users and thanks again for the help.