Topic: Can´t Register SVP 4 Pro (Connection issue)

Hello Community and developers,

I have the issue as described in the Subject. When i start SVP 4 Pro i have to register with my E-Mail and my registration key, but I always get the error message, that there was an connection issue and i have to try again later.

I know this is kinda vague but what could be the case here?

My System:

Win 7 64x
AMD FX-8350
32 GB RAM
GTX 980

greetings

Xaardas

  • MAG79
  • SVP developer
  • Offline
  • Thanks: 1104
  • Thanks for the post: 1

Re: Can´t Register SVP 4 Pro (Connection issue)

Please attach here the log file: %appdata%\SVP4\logs\active.log

Re: Can´t Register SVP 4 Pro (Connection issue)

Hello,

here the Logfile like you asked. Thank you for the help.

Post's attachments

active.log 2.87 kb, 366 downloads since 2017-01-30 

  • Thanks: 1622
  • Thanks for the post: 1

Re: Can´t Register SVP 4 Pro (Connection issue)

this's strange

when you open https://www.svp-team.com via Internet Explorer, what do you see? (see attached picture)

Post's attachments

svp-cert.png 87.99 kb, 133 downloads since 2017-01-30 

5 Reply by Xaardas (edited by Xaardas 31-01-2017 10:32:03)

Re: Can´t Register SVP 4 Pro (Connection issue)

Via Internet Explorer i get an error message that there is a problem with the security certificates for this website.

Edit: If i am using Firefox i have no problems with the certification if this helps somehow.

Edit2: I found out what caused this error. I was using a Tool to deaktivate the telemetric monitoring of Windows 7 (XP-Antispy). Therefore i deactivated the download of certificates. Now after picking out the spoecific setting and reactivating of the downloads of certificates everything works. This includes the visites of the Site via Internet Explorer AND the activation of SVP 4

Sry if i caused any trouble through my own mistakes but thank you for your help anyways.

MFG Xaardas