Topic: SVP for Plex still work?

I'm trying to set up SVP to work with Plex Media Player, and after following all the steps, PMP just crashes every time I try to load it up.  It only crashes after I following the instructions for integrating SVP.  Is there any reason this might be happening?  Do I need an older version of PMP to make it work?

Thanks.

  • MAG79
  • SVP developer
  • Offline

Re: SVP for Plex still work?

Please open Windows Event log and copy here details of the error.

3 Reply by chonka (edited by chonka 30-01-2018 14:58:19)

Re: SVP for Plex still work?

Hi there, and thanks for the response.  Ok, here's what I've got:

Log Name:      Application
Source:        Application Error
Date:          1/30/2018 9:46:22 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SM-PC
Description:
Faulting application name: PlexMediaPlayer.exe, version: 0.0.0.0, time stamp: 0x5a32c3b5
Faulting module name: ntdll.dll, version: 10.0.16299.192, time stamp: 0x6dead514
Exception code: 0xc0000005
Fault offset: 0x000000000004be6b
Faulting process id: 0x1680
Faulting application start time: 0x01d399d914c12fd1
Faulting application path: C:\Program Files\Plex\Plex Media Player\PlexMediaPlayer.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 0ef2d7e3-9cd0-42ea-b775-d484501d17d2
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-01-30T14:46:22.127232900Z" />
    <EventRecordID>15252</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SM-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>PlexMediaPlayer.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>5a32c3b5</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.16299.192</Data>
    <Data>6dead514</Data>
    <Data>c0000005</Data>
    <Data>000000000004be6b</Data>
    <Data>1680</Data>
    <Data>01d399d914c12fd1</Data>
    <Data>C:\Program Files\Plex\Plex Media Player\PlexMediaPlayer.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>0ef2d7e3-9cd0-42ea-b775-d484501d17d2</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Also:

Log Name:      Application
Source:        Windows Error Reporting
Date:          1/30/2018 9:46:23 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      SM-PC
Description:
Fault bucket 1981132443911116743, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PlexMediaPlayer.exe
P2: 0.0.0.0
P3: 5a32c3b5
P4: ntdll.dll
P5: 10.0.16299.192
P6: 6dead514
P7: c0000005
P8: 000000000004be6b
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE59.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC11A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC126.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC137.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PlexMediaPlayer._ff22e78c83e442fc14378084f564da2a8bec624_38c55eb5_2f2ec4b0

Analysis symbol: 
Rechecking for solution: 0
Report Id: 0ef2d7e3-9cd0-42ea-b775-d484501d17d2
Report Status: 268435456
Hashed bucket: 7e773031ee7b459c9b7e65761452d7c7
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-01-30T14:46:23.825246700Z" />
    <EventRecordID>15253</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SM-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>1981132443911116743</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>PlexMediaPlayer.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>5a32c3b5</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.16299.192</Data>
    <Data>6dead514</Data>
    <Data>c0000005</Data>
    <Data>000000000004be6b</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE59.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC11A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC126.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC137.tmp.txt</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PlexMediaPlayer._ff22e78c83e442fc14378084f564da2a8bec624_38c55eb5_2f2ec4b0</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>0ef2d7e3-9cd0-42ea-b775-d484501d17d2</Data>
    <Data>268435456</Data>
    <Data>7e773031ee7b459c9b7e65761452d7c7</Data>
  </EventData>
</Event>

It also generated a WER file, if you want to see that, too.

Re: SVP for Plex still work?

Just updated to the latest version - still works.

Does PMP crashes instantly at launch or after the video playback start?

Re: SVP for Plex still work?

My PMP was also crashing about 5-7 seconds into launching if SVP was enabled. I found that my TV (setup as a 3rd monitor above the main two) was running at some slightly weird resolution just below 1080p and at 59hz. I've had it happen before on driver updates. Once I set it to 1080p @ 60hz it stopped crashing.

Faulting application name: PlexMediaPlayer.exe, version: 0.0.0.0, time stamp: 0x5a67a70f
Faulting module name: svpflow2_vs.dll, version: 4.2.0.142, time stamp: 0x59e756e9
Exception code: 0xc0000005
Fault offset: 0x0000000000056531
Faulting process id: 0x6be4
Faulting application start time: 0x01d39af297d32b4a
Faulting application path: C:\Program Files\Plex\Plex Media Player\PlexMediaPlayer.exe
Faulting module path: C:\Program Files (x86)\SVP 4\plugins64\svpflow2_vs.dll
Report Id: bc5a09a7-b2cc-4fdc-b0af-9ebd356b6db8
Faulting package full name: 
Faulting package-relative application ID: 

Fault bucket 1728766573563935759, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PlexMediaPlayer.exe
P2: 0.0.0.0
P3: 5a67a70f
P4: svpflow2_vs.dll
P5: 4.2.0.142
P6: 59e756e9
P7: c0000005
P8: 0000000000056531
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6181.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER675F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER676B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER677B.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PlexMediaPlayer._f6d97ed57bb720e0779fe770def89956921a4185_d9a4ff77_78876ba1

Analysis symbol: 
Rechecking for solution: 0
Report Id: bc5a09a7-b2cc-4fdc-b0af-9ebd356b6db8
Report Status: 268435456
Hashed bucket: 94f63d0b3aee8328f7fdd00a0cd8fc0f

6 Reply by chonka (edited by chonka 03-02-2018 02:48:23)

Re: SVP for Plex still work?

cobradeals wrote:

My PMP was also crashing about 5-7 seconds into launching if SVP was enabled. I found that my TV (setup as a 3rd monitor above the main two) was running at some slightly weird resolution just below 1080p and at 59hz. I've had it happen before on driver updates. Once I set it to 1080p @ 60hz it stopped crashing.

Huh, that's interesting.  I do have 2 monitors, and they're both different refresh rates.  One is 1080p @60, the other is 1440p @144.  Let me see what happens when I play with refresh rates.

Edit: This didn't work, but I did notice a different error this time around.  It's showing something related to ntdll.dll.  Is this anything significant?

Faulting application name: PlexMediaPlayer.exe, version: 0.0.0.0, time stamp: 0x5a32c3b5
Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0x493793ea
Exception code: 0xc0000005
Fault offset: 0x000000000004be4b
Faulting process id: 0x34c4
Faulting application start time: 0x01d39c9919df642d
Faulting application path: C:\Program Files\Plex\Plex Media Player\PlexMediaPlayer.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: dfe5a932-79e2-4d4e-9ede-00e52c61df8f
Faulting package full name: 
Faulting package-relative application ID:

Re: SVP for Plex still work?

Sorry for bumping again, but I noticed something.  In the directions for set up, it says it requires Python 64-bit.  When I open task manager, I see a Python task running but in 32-bit.  What should I do to insure a 64-bit  is running, or is that all automated?

Re: SVP for Plex still work?

> I see a Python task running but in 32-bit

this's something else, SVP doesn't run Python as a separate process (though it uses embedded 32-bit Python for SVPtube)

Re: SVP for Plex still work?

Yeah, just a little frustrated.  I thought maybe I could create a new account on Windows to see if some other program was causing the issues, but my SVP registration key doesn't follow with me.

Just one stupid question I have.  I don't have Plex Premium, and I noticed that it says it "might" be a requirement for the 64-bit version of PMP.  This doesn't apply anymore because all versions are 64-bit now, right?

Sorry, I'm just so determined to figure out a solution.

Re: SVP for Plex still work?

> it says it "might" be a requirement for the 64-bit version of PMP

They used to give PMP only for Premium members...

> I thought maybe I could create a new account on Windows to see if some other program was causing the issues, but my SVP registration key doesn't follow with me.

SVP should accept the same key under different user account on the same PC hmm

Re: SVP for Plex still work?

I didn't know that.  I thought it would rob me of using SVP on my main account.

So I got SVP up and running in the other account, which meant that something I was running on my main account must have been causing the crash.  I knew it had to be something so stupid, because that's usually how issues such as these occur.

The culprit?  MSI Afterburner.  yikes yikes yikes   I cannot believe after all this time it was that.

Anyway, it's up and running now, and everything is working.  Thanks for those who contributed and tried to help me out.  I know how trying to solve these issues can sometimes be like pissing in the wind.

  • MAG79
  • SVP developer
  • Offline

Re: SVP for Plex still work?

> everything is working
Congratulations!

> MSI Afterburner
Thanks for information.

Re: SVP for Plex still work?

Yep, and just to add to that.  My MSI Afterburner runs with Riva Tuner Statistics Server alongside it.  I didn't test to see if turning off RTSS alone might fix it, just in case you guys try to sort out any software conflicts in the future. 

I'm just glad PMP w/ SVP works now.  smile