1 Topic by Gooseheaded (edited by Gooseheaded 17-06-2018 21:43:06)

Topic: [SOLVED] SVP Pro 4 Does not run

Hey everyone,

I have used SVP Free for many years, and decided to buy the PRO version today.

However, I have been unable to run SVP 4! I do not remember the last time I used SVP on this machine, so I do not know how long it has been broken.

Every time I run the program, nothing happens. The mouse cursor shows the "loading" icon for a second, and then stops. I can run the Maintenance Tool just fine, though.

Any comments and suggestions are appreciated!

System specs

SVP Version: 4.2.0.137
OS: Windows 10 Education 64-bit (10.0, Build 17134)
Processor: Intel(R) Core(TM) i7-6850K CPU @ 3.60GHz (12 CPUs), ~3.6GHz
GPU: NVIDIA GeForce GTX 980 Ti
GPU Driver Version: 24.21.13.9811
More info can be posted if need.

Windows Error logs

Faulting application name: SVPManager.exe, version: 4.2.0.137, time stamp: 0x5aef47c2
Faulting module name: igdrclneo32.dll, version: 0.0.0.0, time stamp: 0x5a96b06e
Exception code: 0xc0000005
Fault offset: 0x00026204
Faulting process id: 0x2a8c
Faulting application start time: 0x01d405ae9497ef4b
Faulting application path: C:\_\SVP 4\SVPManager.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo32.dll
Report Id: 2fdfef57-89a2-410e-b498-704f5fe6ab18
Faulting package full name: 
Faulting package-relative application ID: 
Faulting application name: clinfo.exe, version: 0.0.0.0, time stamp: 0x00010000
Faulting module name: igdrclneo32.dll, version: 0.0.0.0, time stamp: 0x5a96b06e
Exception code: 0xc0000005
Fault offset: 0x00026204
Faulting process id: 0x1360
Faulting application start time: 0x01d405ae95a98d57
Faulting application path: C:\_\SVP 4\utils\clinfo.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo32.dll
Report Id: 6e3d58be-3579-4cbe-9455-d766ba0885ec
Faulting package full name: 
Faulting package-relative application ID:

What I have tried

  • Reinstalling SVP 4 Free

  • Reinstalling SVP 4 Pro

  • Uninstalling Intel IGP drivers (I previously had an i5-6600K with IGP, now I have an i7-6850K without IGP)

  • Reinstalling NVidia drivers

  • MAG79
  • SVP developer
  • Offline

Re: [SOLVED] SVP Pro 4 Does not run

> igdrclneo32.dll

Just reinstall intel graphics driver and install it again.
Use DDU for complete reinstalling:
http://www.guru3d.com/files-details/dis … nload.html

Re: [SOLVED] SVP Pro 4 Does not run

MAG79 wrote:

> igdrclneo32.dll

Just reinstall intel graphics driver and install it again.
Use DDU for complete reinstalling:
http://www.guru3d.com/files-details/dis … nload.html

As you suggested, I used DDU to uninstall the NVidia drivers, and after I rebooted my PC, I was able to run SVP 4 in the crappy "default 800x600" resolution (while no drivers were installed).

When I reinstalled NVidia drivers again, however, SVP 4 stopped working.

I cannot install Intel graphics drivers because I do not have an Intel graphics device.

https://i.imgur.com/0AZUcyd.png

https://i.imgur.com/seE8Il0.png



Any suggestions? I will continue to provide as much information as I can.

PS. Thank you for the quick reply! Hopefully we can resolve this issue soon smile

Re: [SOLVED] SVP Pro 4 Does not run

SOLVED

I used DDU to uninstall all of the drivers.

Then I installed the drivers again.

And it worked. smile

Thanks!