1 Topic by TyroMatt (edited by TyroMatt 25-06-2018 13:39:56)

Topic: SVP is not launching at all

Hello,
first of all, I would like to apologize if I'm posting this in the wrong place or if it has been asked before.

I've got a problem of SVP literally not launching, I can see it in Task Manager after I launched it, but then nothing show up and it'll disappear from the Task Manager after several seconds

my Laptop is ASUS's GM501GS, Zephyrus M. which is capable of switching between Optimus and G-SYNC

Specs:
CPU : Intel Core i7-8750H (2.2GHz - 4.1GHz)
GPU : NVIDIA GeForce GTX 1070
RAM : 16GB (1 x 16GB DDR4-2400)
Display : 1920x1080 144Hz IPS (+ G-SYNC)

initially, SVP was installed when the Laptop was in G-SYNC mode, so I assume it can't launch because it has to use Intel's iGPU.

I switched back to Optimus, and it ran like how it should have. so I forced both SVP and the Video Player to run with the GPU instead via Nvidia's Contol Panel. and then switched back to
G-SYNC to find it not working again.

I think it's really inconvenient that I have to switch between Optimus and G-SYNC to watch movies. which requires a restart every time I switched.

What I have tried to do :
- restarting the Laptop
- reinstall SVP
- running both Video Player and SVP with and without administrator

and that's it, I need help to solve this problem if possible.

I'm sorry if I made this Thread without knowing that using SVP with G-SYNC was actually Impossible

thanks in advance smile

Re: SVP is not launching at all

http://www.svp-team.com/forum/viewtopic.php?id=4609

3 Reply by TyroMatt (edited by TyroMatt 26-06-2018 07:41:11)

Re: SVP is not launching at all

Chainik wrote:

http://www.svp-team.com/forum/viewtopic.php?id=4609

I have tried to follow what the Dev had said on the thread you have linked, which is to reinstall Intel's iGPU Driver, I have done that, and the problem still persist

SVP worked fine on Optimus mode, which is normal. however once I switched to G-SYNC Mode, it does not open at all. based from my understanding, while in G-SYNC Mode, Intel HD Graphic is not used and all work is done with the Dedicated GPU which is in this case a GTX 1070. so I don't think Intel HD Graphic has anything to do with this problem.

I have also tried to reinstall the NVIDIA Driver and I have made sure it's a clean install.

I would like to know if there is any form of logs or anything that can indicate any crash and what happened.
the app can't be opened and I've checked the SVP Folder on the Program Files Folder and have yet to find where the logs are stored.

Re: SVP is not launching at all

See %APPDATA%\SVP4\logs\active.log

Re: SVP is not launching at all

Chainik wrote:

See %APPDATA%\SVP4\logs\active.log

16:12:15.247 [i]: Main: starting up SVP 4 Pro [4.2.0.137]... 
16:12:15.248 [i]: Main: args: none
16:12:15.249 [i]: Main: working dir is C:\Program Files (x86)\SVP 4\
16:12:15.249 [i]: Main: data dir set to C:\Users\Tyrone Matthew\AppData\Roaming\SVP4\
16:12:15.251 [i]: Settings: loading main.cfg OK
16:12:15.252 [i]: Settings: loading ui.cfg OK
16:12:15.253 [i]: Settings: loading frc.cfg OK
16:12:15.254 [i]: Settings: loading profiles.cfg OK
16:12:15.254 [i]: Settings: loading custom.cfg OK
16:12:15.255 [i]: Settings: loading lights.cfg OK
16:12:15.255 [i]: Main: using Qt 5.7.1 (i386-little_endian-ilp32 shared (dynamic) release build; by GCC 5.3.0)
16:12:15.255 [i]: Main: device scale is 1.25, user defined scale is 0
16:12:15.263 [i]: Main: system locale is [en-gb]
16:12:15.263 [i]: Main: preferred language is [en-us]
16:12:15.265 [i]: Main: setting language file to en.qm...
16:12:15.304 [i]: Main: module 'plugins/svpflow1.dll': 4.2.0.133
16:12:15.305 [i]: Main: module 'plugins/svpflow2.dll': 4.2.0.145
16:12:15.306 [i]: Main: module 'plugins64/svpflow1.dll': 4.2.0.133
16:12:15.306 [i]: Main: module 'plugins64/svpflow2.dll': 4.2.0.145
16:12:15.307 [i]: Main: module 'plugins64/svpflow1_vs.dll': 4.2.0.133
16:12:15.307 [i]: Main: module 'plugins64/svpflow2_vs.dll': 4.2.0.145
16:12:15.307 [W]: Main: PATH doesn't contain mpv64 folder, VLC and libmpv players may not work
16:12:15.307 [W]: Main: PYTHONPATH doesn't contain mpv64 folder, VLC and libmpv players may not work
16:12:15.307 [i]: Main: VLC filter (64 bit): 0.9.0.114
16:12:15.307 [W]: Main: PYTHONPATH is EMPTY
16:12:15.309 [i]: Main: running OpenCL info...
16:12:15.312 [i]: Main: collecting system information...
16:12:15.312 [i]: OS: Windows 10 [10.0.16299]
16:12:15.313 [i]: CPU: Intel Core i7-8750H [base frequency 2208 MHz, 12 threads]
16:12:15.314 [i]: Video: registry info - NVIDIA GeForce GTX 1070
16:12:15.314 [i]: Video: reading OpenCL info...

here is the active log, any idea what might have caused the problem? '-')

Re: SVP is not launching at all

clinfo tool crashes due to some kind of misconfiguration in video drivers, exactly as in the thread I've posted above

however you don't have an option to uninstall Intel drivers completely, so I'm not sure how to fix it
try to clean ALL the video drivers with the Display Driver Uninstaller first

7 Reply by TyroMatt (edited by TyroMatt 26-06-2018 09:45:03)

Re: SVP is not launching at all

Chainik wrote:

clinfo tool crashes due to some kind of misconfiguration in video drivers, exactly as in the thread I've posted above

however you don't have an option to uninstall Intel drivers completely, so I'm not sure how to fix it
try to clean ALL the video drivers with the Display Driver Uninstaller first

by cleaning all the drivers, do you mean by uninstalling both Intel and NVIDIA's Display Driver with DDU and then reinstalling it back again?

EDIT:
I've completely reinstalled the NVIDIA Driver and SVP seems to work now, I don't know why it didn't fix it on the 1st reinstall.
but anyway,  Thank you very much for the help big_smile

8 Reply by TyroMatt (edited by TyroMatt 26-06-2018 12:56:23)

Re: SVP is not launching at all

Chainik wrote:

clinfo tool crashes due to some kind of misconfiguration in video drivers, exactly as in the thread I've posted above

however you don't have an option to uninstall Intel drivers completely, so I'm not sure how to fix it
try to clean ALL the video drivers with the Display Driver Uninstaller first

nevermind, it stopped working again. am I supposed to reinstall the NVIDIA driver again and reinstall it again? sad

EDIT: Reinstalled NVIDIA Driver, problem persist. I have observed that the app works before the GPU Driver is installed (uninstalled with DDU but has yet to be reinstalled), during that time, I ran SVP and the log is as follows

20:43:30.042 [i]: Main: starting up SVP 4 Pro [4.2.0.137]... 
20:43:30.044 [i]: Main: args: none
20:43:30.044 [i]: Main: working dir is C:\Program Files (x86)\SVP 4\
20:43:30.044 [i]: Main: data dir set to C:\Users\Tyrone Matthew\AppData\Roaming\SVP4\
20:43:30.055 [i]: Settings: loading main.cfg OK
20:43:30.060 [i]: Settings: loading ui.cfg OK
20:43:30.066 [i]: Settings: loading frc.cfg OK
20:43:30.075 [i]: Settings: loading profiles.cfg OK
20:43:30.079 [i]: Settings: loading custom.cfg OK
20:43:30.090 [i]: Settings: loading lights.cfg OK
20:43:30.091 [i]: Main: using Qt 5.7.1 (i386-little_endian-ilp32 shared (dynamic) release build; by GCC 5.3.0)
20:43:30.092 [i]: Main: device scale is 1.25, user defined scale is 0
20:43:30.092 [i]: Main: system locale is [en-gb]
20:43:30.092 [i]: Main: preferred language is [en-us]
20:43:30.095 [i]: Main: setting language file to en.qm...
20:43:30.150 [i]: Main: module 'plugins/svpflow1.dll': 4.2.0.133
20:43:30.187 [i]: Main: module 'plugins/svpflow2.dll': 4.2.0.145
20:43:30.218 [i]: Main: module 'plugins64/svpflow1.dll': 4.2.0.133
20:43:30.246 [i]: Main: module 'plugins64/svpflow2.dll': 4.2.0.145
20:43:30.271 [i]: Main: module 'plugins64/svpflow1_vs.dll': 4.2.0.133
20:43:30.301 [i]: Main: module 'plugins64/svpflow2_vs.dll': 4.2.0.145
20:43:30.301 [W]: Main: PATH doesn't contain mpv64 folder, VLC and libmpv players may not work
20:43:30.301 [W]: Main: PYTHONPATH doesn't contain mpv64 folder, VLC and libmpv players may not work
20:43:30.327 [i]: Main: VLC filter (64 bit): 0.9.0.114
20:43:30.327 [W]: Main: PYTHONPATH is EMPTY
20:43:30.329 [W]: Main: OpenCL is not available!
20:43:30.330 [i]: Main: collecting system information...
20:43:30.330 [i]: OS: Windows 10 [10.0.16299]
20:43:30.332 [i]: CPU: Intel Core i7-8750H [base frequency 2208 MHz, 12 threads]
20:43:30.333 [i]: Video: registry info - Unknown BASICDISPLAY
20:43:30.334 [W]: Video: OpenCL subsystem isn't available, try to reinstall video drivers
20:43:30.335 [i]: Memory:  16306  MB total,  14094 MB free
20:43:30.335 [i]: System: finding network settings...
20:43:30.887 [i]: Power: AC is ON [1]
20:43:31.308 [i]: Screens: updating information, 1 screen(s) found
20:43:31.373 [i]: Main: preparing video profiles...
20:43:31.463 [i]: Main: preparing performance graphs...
20:43:31.506 [W]: Control: failed to register shortcut Meta+Ctrl+E
20:43:31.508 [W]: Control: failed to register shortcut Meta+Ctrl+N
20:43:31.508 [W]: Control: failed to register shortcut Meta+Ctrl+C
20:43:31.509 [W]: Control: failed to register shortcut Meta+Ctrl+V
20:43:31.623 [i]: Main: preparing ffdshow...
20:43:31.637 [i]: FFDShow: found 32-bit version 1.3.4533.0 [C:\Program Files (x86)\ffdshow\ffdshow.ax]
20:43:31.652 [i]: FFDShow: found 64-bit version 1.3.4533.0 [C:\Program Files\ffdshow\ffdshow.ax]
20:43:31.657 [i]: Main: preparing mpv...
20:43:31.658 [i]: Main: preparing remote control...
20:43:31.658 [i]: RemoteControl: started
20:43:31.658 [i]: Main: preparing main menu...
20:43:31.833 [i]: Main: loading extensions...
20:43:31.972 [i]: Extensions: found svpcast 0.9.5.137 ...
20:43:31.982 [i]: Settings: loading cast.cfg OK
20:43:32.047 [i]: Streaming: Web UI started at http://192.168.2.100:9900
20:43:32.092 [i]: Extensions: found svpcode 1.0.0.137 ...
20:43:32.101 [i]: Settings: loading code.cfg OK
20:43:32.171 [i]: Extensions: found svplight 2.0.0.116 ...
20:43:32.180 [i]: Settings: loading leds.cfg OK
20:43:32.271 [i]: Extensions: found svptube 2.1.0.136 ...
20:43:32.368 [i]: Settings: loading tube.cfg OK
20:43:32.402 [i]: Tube: initializing youtube_dl...
20:43:32.449 [i]: Main: initialization completed in 2120 ms, but still waiting for the screens measurement...
20:43:32.556 [i]: Updates: checking now...
20:43:35.347 [i]: Screens: screen 0 - 1920x1080 @63.806 Hz [measured], x1.3 [141 DPI]
20:43:35.347 [i]: Screens: primary screen is 0
20:43:35.898 [i]: Performance: quick estimation = 648 (previous value was 552)
20:43:39.240 [W]: Streaming: Bonjour service is not available, Apple TVs discovery disabled
20:43:42.002 [i]: Tube: youtube_dl ready
20:46:36.387 [i]: Screens: updating information, 1 screen(s) found
20:46:38.216 [i]: Screens: screen 0 - 1920x1080 @144.022 Hz [measured], x1.3 [141 DPI]
20:46:38.216 [i]: Screens: primary screen is 0

and then after the GPU Driver is installed, SVP will still be there except if the app is closed and re-opened. it will not show up and the log is as follows:
(basically the same as before I assumed it was fixed)

20:50:49.001 [i]: Main: starting up SVP 4 Pro [4.2.0.137]... 
20:50:49.002 [i]: Main: args: none
20:50:49.003 [i]: Main: working dir is C:\Program Files (x86)\SVP 4\
20:50:49.003 [i]: Main: data dir set to C:\Users\Tyrone Matthew\AppData\Roaming\SVP4\
20:50:49.005 [i]: Settings: loading main.cfg OK
20:50:49.006 [i]: Settings: loading ui.cfg OK
20:50:49.006 [i]: Settings: loading frc.cfg OK
20:50:49.007 [i]: Settings: loading profiles.cfg OK
20:50:49.008 [i]: Settings: loading custom.cfg OK
20:50:49.008 [i]: Settings: loading lights.cfg OK
20:50:49.009 [i]: Main: using Qt 5.7.1 (i386-little_endian-ilp32 shared (dynamic) release build; by GCC 5.3.0)
20:50:49.009 [i]: Main: device scale is 1.25, user defined scale is 0
20:50:49.010 [i]: Main: system locale is [en-gb]
20:50:49.010 [i]: Main: preferred language is [en-us]
20:50:49.011 [i]: Main: setting language file to en.qm...
20:50:49.051 [i]: Main: module 'plugins/svpflow1.dll': 4.2.0.133
20:50:49.052 [i]: Main: module 'plugins/svpflow2.dll': 4.2.0.145
20:50:49.052 [i]: Main: module 'plugins64/svpflow1.dll': 4.2.0.133
20:50:49.054 [i]: Main: module 'plugins64/svpflow2.dll': 4.2.0.145
20:50:49.054 [i]: Main: module 'plugins64/svpflow1_vs.dll': 4.2.0.133
20:50:49.054 [i]: Main: module 'plugins64/svpflow2_vs.dll': 4.2.0.145
20:50:49.055 [W]: Main: PATH doesn't contain mpv64 folder, VLC and libmpv players may not work
20:50:49.055 [W]: Main: PYTHONPATH doesn't contain mpv64 folder, VLC and libmpv players may not work
20:50:49.055 [i]: Main: VLC filter (64 bit): 0.9.0.114
20:50:49.055 [W]: Main: PYTHONPATH is EMPTY
20:50:49.056 [i]: Main: running OpenCL info...
20:50:49.059 [i]: Main: collecting system information...
20:50:49.059 [i]: OS: Windows 10 [10.0.16299]
20:50:49.061 [i]: CPU: Intel Core i7-8750H [base frequency 2208 MHz, 12 threads]
20:50:49.061 [i]: Video: registry info - NVIDIA GeForce GTX 1070
20:50:49.062 [i]: Video: reading OpenCL info...

Re: SVP is not launching at all

Intel's drivers are usually the problem, not NV's.
In all above posts I see you reinstalled NV's drivers three times (or even more), and I don't see you reinstalled Intel's.

Re: SVP is not launching at all

Chainik wrote:

Intel's drivers are usually the problem, not NV's.
In all above posts I see you reinstalled NV's drivers three times (or even more), and I don't see you reinstalled Intel's.

I did reinstall Intel Drivers, though only once. I'll try to do that now

Re: SVP is not launching at all

man, DDU should be integrated in SVP big_smile

  • Thanks: 97

Re: SVP is not launching at all

dlr5668 wrote:

man, DDU should be integrated in SVP big_smile

Speaking about! This way it'd always be updated easily.

Re: SVP is not launching at all

I've reinstalled the Intel Driver twice now, and it still does not show up. when the Laptop is running with Optimus, SVP will work does not matter whether I chose the iGPU or the GPU to run it. but then once I switched to G-SYNC it does not work no matter what I do.

I'm sorry if I'm just circling around the same spot, but I really have no idea how to solve this problem sad

Re: SVP is not launching at all

What if disable Intel IGP from the Device Manager while in G-Sync mode?

15 Reply by TyroMatt (edited by TyroMatt 28-06-2018 10:17:26)

Re: SVP is not launching at all

Chainik wrote:

What if disable Intel IGP from the Device Manager while in G-Sync mode?

Intel's iGPU is not listed in G-Sync Mode. only NV's GPU is listed in the Device Manager.

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Re: SVP is not launching at all

So... I bet if you _uninstall_ (not re-install) Intel drivers in this mode - it will work.

But I understand this's not a good solution...
Basically the issue is in video drivers, and we can't fix it. All we can do is to make SVP Manager not crash and disable GPU acceleration.

Re: SVP is not launching at all

Chainik wrote:

So... I bet if you _uninstall_ (not re-install) Intel drivers in this mode - it will work.

But I understand this's not a good solution...
Basically the issue is in video drivers, and we can't fix it. All we can do is to make SVP Manager not crash and disable GPU acceleration.

I have yet to try that, but yesterday after a restart SVP somehow just started to work.