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SmoothVideo Project → Using SVP → Technical support needed
I have paid for and installed the program but it will not run (manager closes shortly after showing up in tray icon)
I have uninstalled all video drivers using DDU (INTEL/ AMD/ NVIDIA), but did a clean reinstall of nvidia driver due to the recent security update.
need help.
check %APPDATA%\SVP4\logs\active.log
if the last line is "Video: reading OpenCL info..." then it's a video driver issue and we can't fix it for you from our side
19:15:17.405 (I): Main: starting up SVP 4 Pro (4.3.0.160)...
19:15:17.406 (I): Main: args: none
19:15:17.406 (I): Main: working dir is C:\Program Files (x86)\SVP 4\
19:15:17.406 (I): Main: data dir set to C:\Users\whoda\AppData\Roaming\SVP4\
19:15:17.407 (I): Settings: loading main.cfg OK
19:15:17.407 (W): Settings: creating ui.cfg with default values
19:15:17.408 (I): Settings: loading ui.cfg OK
19:15:17.408 (W): Settings: creating frc.cfg with default values
19:15:17.408 (I): Settings: loading frc.cfg OK
19:15:17.409 (W): Settings: creating profiles.cfg with default values
19:15:17.409 (I): Settings: loading profiles.cfg OK
19:15:17.409 (I): Settings: loading custom.cfg OK
19:15:17.410 (W): Settings: creating lights.cfg with default values
19:15:17.410 (I): Settings: loading lights.cfg OK
19:15:17.410 (I): Main: using Qt 5.12.2 (i386-little_endian-ilp32 shared (dynamic) release build; by MSVC 2017)
19:15:17.411 (I): Main: device scale is 1, user defined scale is 0
19:15:17.411 (I): Main: system locale is (ko)
19:15:17.411 (I): Main: preferred language is (en-us)
19:15:17.412 (I): Main: setting language file to ko.qm...
19:15:17.423 (I): Main: module 'plugins/svpflow1.dll': 4.3.0.156
19:15:17.427 (I): Main: module 'plugins/svpflow2.dll': 4.3.0.160
19:15:17.427 (I): Main: module 'plugins64/svpflow1.dll': 4.3.0.156
19:15:17.430 (I): Main: module 'plugins64/svpflow2.dll': 4.3.0.161
19:15:17.432 (I): Main: module 'plugins64/svpflow1_vs.dll': 4.3.0.156
19:15:17.433 (I): Main: module 'plugins64/svpflow2_vs.dll': 4.3.0.161
19:15:17.433 (W): Main: PATH doesn't contain mpv64 folder, VLC and libmpv players may not work
19:15:17.433 (W): Main: PYTHONPATH doesn't contain mpv64 folder, VLC and libmpv players may not work
19:15:17.433 (I): Main: VLC filter (64 bit): 0.9.0.155
19:15:17.433 (W): Main: PYTHONPATH is EMPTY
19:15:17.434 (I): Main: running OpenCL info...
19:15:17.445 (I): Main: collecting system information...
19:15:17.445 (I): OS: Windows 10 (10.0.17763)
19:15:17.447 (I): CPU: Intel Core i9-9900K (base frequency 3601 MHz, 16 threads)
19:15:17.447 (I): Video: registry info - NVIDIA GeForce GTX 1080 Ti
19:15:17.448 (I): Video: reading OpenCL info...
19:15:17.473 (I): Video: 1 GPU OpenCL device(s) on NVIDIA CUDA (OpenCL 1.2 CUDA 10.2.120) (NVIDIA Corporation)
19:15:17.473 (I): Video 1: GeForce GTX 1080 Ti (NVIDIA Corporation, ver.430.64) (gpuID=11): OK
19:15:17.474 (I): Memory: 16316 MB total, 10421 MB free
19:15:17.474 (I): System: finding network settings...
19:15:17.823 (I): Power: AC is ON (1)
19:15:17.997 (I): Screens: updating information, 1 screen(s) found
19:15:18.326 (I): Main: preparing video profiles...
19:15:18.373 (I): Main: preparing performance graphs...
19:15:18.392 (W): Control: failed to register shortcut Meta+Ctrl+E
19:15:18.393 (W): Control: failed to register shortcut Meta+Ctrl+N
19:15:18.393 (W): Control: failed to register shortcut Meta+Ctrl+C
19:15:18.393 (W): Control: failed to register shortcut Meta+Ctrl+V
19:15:18.394 (W): Control: failed to register shortcut Meta+Ctrl+S
19:15:18.436 (I): Main: preparing ffdshow...
19:15:18.437 (I): FFDShow: found 32-bit version 1.3.4533.0 (C:\Program Files (x86)\ffdshow\ffdshow.ax)
19:15:18.437 (I): FFDShow: found 64-bit version 1.3.4533.0 (C:\Program Files\ffdshow\ffdshow.ax)
19:15:18.440 (I): Main: preparing mpv...
19:15:18.441 (I): Main: preparing remote control...
19:15:18.441 (I): RemoteControl: started
19:15:18.442 (I): Main: preparing main menu...
19:15:18.502 (I): Main: loading extensions...
19:15:18.519 (I): Extensions: found svpcast 1.0.0.156 ...
19:15:18.519 (W): Settings: creating cast.cfg with default values
19:15:18.520 (I): Settings: loading cast.cfg OK
19:15:18.522 (W): Control: failed to register shortcut Meta+Ctrl+S
19:15:18.547 (I): Streaming: Web UI started at http://xxx.xxx.x.x:xxxx
19:15:18.561 (I): Extensions: found svpcode 1.0.0.157 ...
19:15:18.562 (W): Settings: creating code.cfg with default values
19:15:18.562 (I): Settings: loading code.cfg OK
19:15:18.583 (I): Extensions: found svplight 2.0.0.157 ...
19:15:18.584 (W): Settings: creating leds.cfg with default values
19:15:18.584 (I): Settings: loading leds.cfg OK
19:15:18.608 (I): Extensions: found svptube 2.1.0.161 ...
19:15:18.638 (W): Settings: creating tube.cfg with default values
19:15:18.638 (I): Settings: loading tube.cfg OK
19:15:18.639 (I): Tube: initializing youtube_dl...
19:15:18.671 (I): Main: initialization completed in 1229 ms, but still waiting for the screens measurement...
19:15:18.708 (I): Updates: checking now...
19:15:19.829 (I): Screens: screen 0 - 1920x1080 @143.994 Hz (measured), x1.0 (69 DPI)
19:15:19.829 (I): Screens: primary screen is 0
19:15:21.129 (I): Tube: youtube_dl ready
19:15:25.563 (I): Streaming: Bonjour service is not available, AppleTVs are probably not discoverable
19:15:25.565 (I): Paintpack: stopping...
19:15:25.570 (I): Main: finished cleaning resources
Have you tried the trial before buying?
i did, but that was a few months ago. it worked fine back then.
i see you're using two PCs
does it work on the 2nd one?
i tried it on my laptop, but it (the laptop) doesnt seem to be powerful enough to work... i was actually going to try and search for a way to unregister that device
try to remove %APPDATA%\SVP4\settings\svp4.lic manually and then re-register
> i was actually going to try and search for a way to unregister that device
i think that did it! thanks!
SmoothVideo Project → Using SVP → Technical support needed
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