1 Topic by lyliyunfei (edited by lyliyunfei 31-07-2024 09:29:14)

Topic: Cannot open SVP main program

My SVP has always worked well, but recently it fails to start. When I double-click to launch the main program, I can see the background program briefly start in the Task Manager and then close. Nothing appears in the foreground. How can I determine what is causing this issue? Is there a logfile or something？

I have reinstalled SVP. Still the same.

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Re: Cannot open SVP main program

Most likely this's because of broken OpenCL subsystem. Can you run utils/clinfo.exe? If it crashes then you have to reinstall graphics drivers.

3 Reply by lyliyunfei (edited by lyliyunfei 01-08-2024 11:37:44)

Re: Cannot open SVP main program

Chainik wrote:

Most likely this's because of broken OpenCL subsystem. Can you run utils/clinfo.exe? If it crashes then you have to reinstall graphics drivers.

clinfo.exe shows the following content.

Number of platforms                               2
  Platform Name                                   NVIDIA CUDA
  Platform Vendor                                 NVIDIA Corporation
  Platform Version                                OpenCL 3.0 CUDA 12.5.78
  Platform Profile                                FULL_PROFILE
  Platform Extensions                             cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_device_uuid cl_khr_pci_bus_info cl_khr_external_semaphore cl_khr_external_memory cl_khr_external_semaphore_win32 cl_khr_external_memory_win32
  Platform Extensions function suffix             NV

anything suspicious？

BTW my graphics card is RTX3080, and the driver version is 555.99.

Re: Cannot open SVP main program

please post here %APPDATA%\SVP4\logs\active.log file

Re: Cannot open SVP main program

Chainik wrote:

please post here %APPDATA%\SVP4\logs\active.log file

20:43:35.898 [i]: Main: starting up SVP 4 Pro [4.6.0.273]... 
20:43:35.899 [i]: Main: args: none
20:43:35.900 [i]: Main: working dir is C:\Program Files (x86)\SVP 4\
20:43:35.900 [i]: Main: data dir set to C:\Users\liyunfei\AppData\Roaming\SVP4\
20:43:35.906 [i]: Settings: loading main.cfg OK
20:43:35.912 [i]: Settings: loading ui.cfg OK
20:43:35.912 [W]: Settings: creating frc.cfg with default values
20:43:35.913 [i]: Settings: loading frc.cfg OK
20:43:35.913 [W]: Settings: creating profiles.cfg with default values
20:43:35.913 [i]: Settings: loading profiles.cfg OK
20:43:35.913 [W]: Settings: creating lights.cfg with default values
20:43:35.913 [i]: Settings: loading lights.cfg OK
20:43:35.913 [i]: Main: using Qt 5.15.1 (i386-little_endian-ilp32 shared (dynamic) release build; by MSVC 2019)
20:43:35.914 [i]: Main: device scale is 1.50002, user defined scale is 0
20:43:35.915 [i]: Main: using Fusion style
20:43:35.915 [i]: Main: system locale is [zh]
20:43:35.916 [i]: Main: preferred language is [zh-cn]
20:43:35.918 [i]: Main: setting language file to zh-cn.qm...
20:43:35.932 [i]: Main: collecting system information...
20:43:35.932 [W]: Main: module 'plugins/svpflow1.dll': NOT FOUND
20:43:35.932 [W]: Main: module 'plugins/svpflow2.dll': NOT FOUND
20:43:35.946 [i]: Main: module 'plugins64/svpflow1.dll': 4.5.0.205
20:43:35.960 [i]: Main: module 'plugins64/svpflow2.dll': 4.6.0.273
20:43:35.974 [i]: Main: module 'plugins64/svpflow1_vs.dll': 4.5.0.205
20:43:35.988 [i]: Main: module 'plugins64/svpflow2_vs.dll': 4.6.0.273
20:43:35.988 [i]: Main: PYTHONPATH is C:\Program Files (x86)\SVP 4\mpv64
20:43:35.994 [i]: OS: Windows 11 [10.0.22621]
20:43:36.002 [i]: CPU: 12th Gen Intel Core i7-12700K [base frequency 3600 MHz, 20 threads]
20:43:36.003 [i]: Video: registry info - NVIDIA GeForce RTX 3080
20:43:36.003 [i]: Video: reading OpenCL info...
20:43:36.255 [i]: Video: 1 GPU OpenCL device(s) on NVIDIA CUDA [OpenCL 3.0 CUDA 12.6.32] (NVIDIA Corporation)
20:43:36.256 [i]: Video 1: NVIDIA GeForce RTX 3080 (NVIDIA Corporation, ver.560.70) [gpuID=11]: OK
20:43:36.256 [i]: Video 1: may support NV Optical Flow and RIFE/TensorRT (Compute capability: 8.6)
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Re: Cannot open SVP main program

> anything suspicious？

if this's ALL you see after running clinfo.exe then it indeed crashes
most likely because of Intel drivers

7 Reply by lyliyunfei (edited by lyliyunfei 03-08-2024 22:41:33)

Re: Cannot open SVP main program

Chainik wrote:

> anything suspicious？

if this's ALL you see after running clinfo.exe then it indeed crashes
most likely because of Intel drivers

Thanks! I turned off the Intel graphics card in bios, then the problem fixed.